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- 2006011424 contributor B10419190.
- 2006011424 created "c2006.".
- 2006011424 date "2006".
- 2006011424 date "c2006.".
- 2006011424 dateCopyrighted "c2006.".
- 2006011424 description "Introduction: why you need this book -- Inscrewed true story: the unscrupulous car dealer -- The problem: the erosion of consumer clout -- Unscrewed true story: the telephone installation nightmare -- The truth about customer service -- Unscrewed true story: the rise and fall of triple time software -- The failure of conventional solutions -- Unscrewed true story: the hidden interest bump -- The unscrewed solution: the five Ps -- Unscrewed true story: the shady auto shipper -- The unscrewed principle -- Unscrewed true story: the bait-and-switch tire store -- The unscrewed purpose -- Unscrewed true story: screamers never prosper -- Unscrewed true story: the unpayroll company -- The unscrewed promise -- Unscrewed true story: the remodeling contractor -- The unscrewed power tools -- Unscrewed true story: the printer maker -- The unscrewed plan -- Unscrewed true story: the uncommunicative cell phone company -- Anatomy of a telephone call -- Unscrewed true story: the unfriendly skies -- Anatomy of a personal visit -- Unscrewed true story: the pee doctors -- Five techniques for dealing with small businesses -- Unscrewed true story: the terrible travel agency -- Five techniques for dealing with big businesses -- Unscrewed true story: the monitor manufacturer -- Three techniques for dealing with the government -- Unscrewed true story: battling the bureaucrats -- The ultimate technique -- Unscrewed true stories: perfect customer service -- The unscrewed truth -- Unscrewed true story: sometimes they make it easy.".
- 2006011424 extent "xx, 220 p. ;".
- 2006011424 identifier "1580087620 (pbk.)".
- 2006011424 identifier 2006011424.html.
- 2006011424 issued "2006".
- 2006011424 issued "c2006.".
- 2006011424 language "eng".
- 2006011424 publisher "Berkeley, Calif. : Ten Speed Press,".
- 2006011424 spatial "United States.".
- 2006011424 subject "381.3/40973 22".
- 2006011424 subject "Consumer protection United States.".
- 2006011424 subject "Fraud United States.".
- 2006011424 subject "HC110.C63 B79 2006".
- 2006011424 tableOfContents "Introduction: why you need this book -- Inscrewed true story: the unscrupulous car dealer -- The problem: the erosion of consumer clout -- Unscrewed true story: the telephone installation nightmare -- The truth about customer service -- Unscrewed true story: the rise and fall of triple time software -- The failure of conventional solutions -- Unscrewed true story: the hidden interest bump -- The unscrewed solution: the five Ps -- Unscrewed true story: the shady auto shipper -- The unscrewed principle -- Unscrewed true story: the bait-and-switch tire store -- The unscrewed purpose -- Unscrewed true story: screamers never prosper -- Unscrewed true story: the unpayroll company -- The unscrewed promise -- Unscrewed true story: the remodeling contractor -- The unscrewed power tools -- Unscrewed true story: the printer maker -- The unscrewed plan -- Unscrewed true story: the uncommunicative cell phone company -- Anatomy of a telephone call -- Unscrewed true story: the unfriendly skies -- Anatomy of a personal visit -- Unscrewed true story: the pee doctors -- Five techniques for dealing with small businesses -- Unscrewed true story: the terrible travel agency -- Five techniques for dealing with big businesses -- Unscrewed true story: the monitor manufacturer -- Three techniques for dealing with the government -- Unscrewed true story: battling the bureaucrats -- The ultimate technique -- Unscrewed true stories: perfect customer service -- The unscrewed truth -- Unscrewed true story: sometimes they make it easy.".
- 2006011424 title "Unscrewed : the consumer's guide to getting what you paid for / Ron Burley.".
- 2006011424 type "text".