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- 2007387375 alternative "Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas".
- 2007387375 alternative "Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca".
- 2007387375 alternative "Cover title has typographical errors: Virtual costumer : a new paradigm for improving costumer relations in libraries and information services".
- 2007387375 alternative "Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information".
- 2007387375 contributor B10908124.
- 2007387375 contributor B10908125.
- 2007387375 created "2005.".
- 2007387375 date "2005".
- 2007387375 date "2005.".
- 2007387375 dateCopyrighted "2005.".
- 2007387375 description "Includes bibliographical references and indexes.".
- 2007387375 description "Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.".
- 2007387375 extent "xvi, 385 p. :".
- 2007387375 identifier "3598218451 (hd.bd.)".
- 2007387375 identifier "9783598218453 (hd.bd.)".
- 2007387375 isPartOf "IFLA publications, 0344-6891 ; 117".
- 2007387375 issued "2005".
- 2007387375 issued "2005.".
- 2007387375 language "7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.".
- 2007387375 language "eng".
- 2007387375 language "por eng spa fre por eng spa fre".
- 2007387375 publisher "München : Saur,".
- 2007387375 subject "021.7 22".
- 2007387375 subject "Bibliothèques Relations publiques Congrès.".
- 2007387375 subject "Bibliothèques Satisfaction des utilisateurs Congrès.".
- 2007387375 subject "Bibliothèques virtuelles Congrès.".
- 2007387375 subject "Customer relations Management Congresses.".
- 2007387375 subject "Digitale bibliotheken. gtt".
- 2007387375 subject "Documentation, Services de Gestion Congrès.".
- 2007387375 subject "Informatiebemiddeling. gtt".
- 2007387375 subject "Information services Marketing Congresses.".
- 2007387375 subject "Inlichtingenwerk (dienstverlening) gtt".
- 2007387375 subject "Internet access for library users Congresses.".
- 2007387375 subject "Internet dans les bibliothèques Congrès.".
- 2007387375 subject "Libraries Public relations Congresses.".
- 2007387375 subject "Relations avec la clientèle Gestion Congrès.".
- 2007387375 subject "Utilisateurs des bibliothèques Congrès.".
- 2007387375 subject "Z716.3 .I385 2004".
- 2007387375 title "Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas".
- 2007387375 title "Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca".
- 2007387375 title "Cover title has typographical errors: Virtual costumer : a new paradigm for improving costumer relations in libraries and information services".
- 2007387375 title "The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.".
- 2007387375 title "Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information".
- 2007387375 type "text".