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- 2009039795 contributor B11440762.
- 2009039795 contributor B11440763.
- 2009039795 created "c2011.".
- 2009039795 date "2011".
- 2009039795 date "c2011.".
- 2009039795 dateCopyrighted "c2011.".
- 2009039795 description "Includes bibliographical references and indexes.".
- 2009039795 extent "xxii, 626 p. :".
- 2009039795 identifier "0136107214".
- 2009039795 identifier "9780136107217".
- 2009039795 issued "2011".
- 2009039795 issued "c2011.".
- 2009039795 language "eng".
- 2009039795 publisher "Boston : Prentice Hall,".
- 2009039795 subject "658.8 22".
- 2009039795 subject "Customer services Marketing.".
- 2009039795 subject "HF5415.13 .L5883 2011".
- 2009039795 subject "Marketing Management.".
- 2009039795 subject "Professions Marketing.".
- 2009039795 subject "Service industries Marketing.".
- 2009039795 title "Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.".
- 2009039795 type "text".