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- 2009040332 contributor B11441409.
- 2009040332 contributor B11441410.
- 2009040332 created "2010.".
- 2009040332 date "2010".
- 2009040332 date "2010.".
- 2009040332 dateCopyrighted "2010.".
- 2009040332 description "Includes bibliographical references and index.".
- 2009040332 extent "xi, 206 p. :".
- 2009040332 identifier "0838910211 (pbk. : alk. paper)".
- 2009040332 identifier "9780838910214 (pbk. : alk. paper)".
- 2009040332 issued "2010".
- 2009040332 issued "2010.".
- 2009040332 language "eng".
- 2009040332 publisher "Chicago : American Library Association,".
- 2009040332 spatial "United States".
- 2009040332 subject "025.5 22".
- 2009040332 subject "Public services (Libraries) Evaluation.".
- 2009040332 subject "Public services (Libraries) United States Evaluation.".
- 2009040332 subject "Z711 .H45 2010".
- 2009040332 title "Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.".
- 2009040332 type "text".