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- 2010016386 contributor B11756335.
- 2010016386 created "c2010.".
- 2010016386 date "2010".
- 2010016386 date "c2010.".
- 2010016386 dateCopyrighted "c2010.".
- 2010016386 description "Includes bibliographical references (p. 295-319) and index.".
- 2010016386 extent "xiv, 332 p. :".
- 2010016386 identifier "9781616928896 (hardcover)".
- 2010016386 identifier "9781616928919 (ebook)".
- 2010016386 issued "2010".
- 2010016386 issued "c2010.".
- 2010016386 language "eng".
- 2010016386 publisher "Hershey, PA : Business Science Reference,".
- 2010016386 subject "004.068/4 22".
- 2010016386 subject "HD30.2 .Q35 2010".
- 2010016386 subject "Information technology Management.".
- 2010016386 subject "Information technology Quality control.".
- 2010016386 title "Quality management for IT services : perspectives on business and process performance / Claus-Peter Praeg and Dieter Spath, editors.".
- 2010016386 type "text".