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- 2010019143 contributor B11759610.
- 2010019143 created "c2011.".
- 2010019143 date "2011".
- 2010019143 date "c2011.".
- 2010019143 dateCopyrighted "c2011.".
- 2010019143 extent "xi, 235 p. :".
- 2010019143 identifier "9780071745284 (pbk. : acid-free paper)".
- 2010019143 issued "2011".
- 2010019143 issued "c2011.".
- 2010019143 language "eng".
- 2010019143 publisher "New York : McGraw-Hill,".
- 2010019143 subject "658.4/5 22".
- 2010019143 subject "Communication in management.".
- 2010019143 subject "Communication in personnel management.".
- 2010019143 subject "HD30.3 .H387 2011".
- 2010019143 subject "Interpersonal communication.".
- 2010019143 subject "Performance.".
- 2010019143 title "Conversations for change : 12 ways to say it right when it matters most / Shawn Kent Hayashi.".
- 2010019143 type "text".