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- 2010020923 contributor B11761710.
- 2010020923 created "c2011.".
- 2010020923 date "2011".
- 2010020923 date "c2011.".
- 2010020923 dateCopyrighted "c2011.".
- 2010020923 description "Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.".
- 2010020923 extent "vii, 230 p ;".
- 2010020923 identifier "0814416411 (alk. paper)".
- 2010020923 identifier "9780814416419 (alk. paper)".
- 2010020923 issued "2011".
- 2010020923 issued "c2011.".
- 2010020923 language "eng".
- 2010020923 publisher "New York : American Management Association,".
- 2010020923 subject "658.3/1245 22".
- 2010020923 subject "Customer relations.".
- 2010020923 subject "Customer services.".
- 2010020923 subject "Employees Training of.".
- 2010020923 subject "HF5415.5 .E89 2011".
- 2010020923 tableOfContents "Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.".
- 2010020923 title "Customer service training 101 / Renee Evenson.".
- 2010020923 type "text".