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- 2010043310 contributor B11788543.
- 2010043310 created "c2011.".
- 2010043310 date "2011".
- 2010043310 date "c2011.".
- 2010043310 dateCopyrighted "c2011.".
- 2010043310 description "Includes bibliographical references and index.".
- 2010043310 extent "xx, 252 p. :".
- 2010043310 identifier "9780470920107 (hardback)".
- 2010043310 identifier 9780470920107.jpg.
- 2010043310 issued "2011".
- 2010043310 issued "c2011.".
- 2010043310 language "eng".
- 2010043310 publisher "Hoboken, N.J. : Wiley,".
- 2010043310 subject "659.20285/4678 22".
- 2010043310 subject "Customer services Research.".
- 2010043310 subject "HF5415.5 .P34 2011".
- 2010043310 subject "Measurement.".
- 2010043310 subject "Social media Research.".
- 2010043310 title "Measure what matters : online tools for understanding customers, social media, engagement, and key relationships / Katie Delahaye Paine ; William T. Paarlberg, editor.".
- 2010043310 type "text".