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- 2011047970 contributor B12156202.
- 2011047970 created "c2012.".
- 2011047970 date "2012".
- 2011047970 date "c2012.".
- 2011047970 dateCopyrighted "c2012.".
- 2011047970 description "Includes bibliographical references and index.".
- 2011047970 description "Preface -- Acknowledgments -- About the author -- Customer value : the building blocks -- Customers want exceptional value! -- Be customer driven and market driving -- Process management : best practices -- Building a winning business model and value proposition -- Service and quality : the core offering.".
- 2011047970 extent "xvii, 301 p. :".
- 2011047970 identifier "1439861285 (hardcover : alk. paper)".
- 2011047970 identifier "9781439861288 (hardcover : alk. paper)".
- 2011047970 issued "2012".
- 2011047970 issued "c2012.".
- 2011047970 language "eng".
- 2011047970 publisher "Boca Raton, FL : CRC Press,".
- 2011047970 subject "658.8/12 23".
- 2011047970 subject "Customer services Management.".
- 2011047970 subject "HF5415.5 .W442 2012".
- 2011047970 tableOfContents "Preface -- Acknowledgments -- About the author -- Customer value : the building blocks -- Customers want exceptional value! -- Be customer driven and market driving -- Process management : best practices -- Building a winning business model and value proposition -- Service and quality : the core offering.".
- 2011047970 title "Superior customer value : strategies for winning and retaining customers / Art Weinstein.".
- 2011047970 type "text".