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- 2012001132 contributor B12428081.
- 2012001132 created "c2012.".
- 2012001132 date "2012".
- 2012001132 date "c2012.".
- 2012001132 dateCopyrighted "c2012.".
- 2012001132 description "Includes bibliographical references (p. 286-324) and index.".
- 2012001132 extent "xx, 338 p. :".
- 2012001132 identifier "9781466602885 (hbk.)".
- 2012001132 identifier "9781466602892 (ebook)".
- 2012001132 identifier "9781466602908 (print & perpetual access)".
- 2012001132 issued "2012".
- 2012001132 issued "c2012.".
- 2012001132 language "eng".
- 2012001132 publisher "Hershey, PA : Business Science Reference,".
- 2012001132 subject "658.8/120285 23".
- 2012001132 subject "Customer relations Management Computer programs.".
- 2012001132 subject "Customer relations Management Data processing.".
- 2012001132 subject "HF5415.5 .S83 2012".
- 2012001132 title "Successful customer relationship management programs and technologies : issues and trends / [edited by] Riyad Eid.".
- 2012001132 type "text".