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- 2012385009 contributor B12556317.
- 2012385009 contributor B12556318.
- 2012385009 created "2011.".
- 2012385009 date "2011".
- 2012385009 date "2011.".
- 2012385009 dateCopyrighted "2011.".
- 2012385009 description "Includes bibliographical references (p. [213]-214).".
- 2012385009 extent "viii, 214 p. :".
- 2012385009 identifier "7030305116 :".
- 2012385009 identifier "9787030305114 :".
- 2012385009 issued "2011".
- 2012385009 issued "2011.".
- 2012385009 language "chi".
- 2012385009 publisher "Beijing : Ke xue chu ban she,".
- 2012385009 subject "Customer services Technological innovations.".
- 2012385009 subject "Electronic commerce.".
- 2012385009 subject "HF5548.32 .L495 2011".
- 2012385009 subject "Service industries Technological innovations.".
- 2012385009 title "880-02 Xian dai fu wu ye zhong dian zi shang wu fa zhan zhan lüe yan jiu / Li Qi, Peng Lifang zhu.".
- 2012385009 type "text".