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- 2013016577 contributor B12723374.
- 2013016577 date "2013".
- 2013016577 description "Machine generated contents note: -- List of Tables and Figures -- Glossary -- Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications -- References -- Appendix.".
- 2013016577 extent "pages cm".
- 2013016577 identifier "9781137286178 (hardback)".
- 2013016577 issued "2013".
- 2013016577 language "eng".
- 2013016577 subject "302.2/242 23".
- 2013016577 subject "Communication and technology.".
- 2013016577 subject "Conversation analysis.".
- 2013016577 subject "Intercultural communcation.".
- 2013016577 subject "LANGUAGE ARTS & DISCIPLINES / Communication Studies. bisacsh".
- 2013016577 subject "LANGUAGE ARTS & DISCIPLINES / Linguistics / Sociolinguistics. bisacsh".
- 2013016577 subject "Multilingualism Social aspects.".
- 2013016577 subject "P95.45 .V37 2013".
- 2013016577 subject "Sociolinguistics.".
- 2013016577 subject "Telephone Social aspects.".
- 2013016577 tableOfContents "Machine generated contents note: -- List of Tables and Figures -- Glossary -- Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications -- References -- Appendix.".
- 2013016577 title "Business and service telephone conversations : an investigation of British English, German and Italian encounters / Cecilia Varcasia.".
- 2013016577 type "text".