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- 94046634 contributor B7211918.
- 94046634 created "c1996.".
- 94046634 date "1996".
- 94046634 date "c1996.".
- 94046634 dateCopyrighted "c1996.".
- 94046634 description "Includes bibliographical references (p. 298-306) and index.".
- 94046634 extent "xvi, 318 p :".
- 94046634 identifier "1884015832 (alk. paper)".
- 94046634 identifier 94046634-d.html.
- 94046634 issued "1996".
- 94046634 issued "c1996.".
- 94046634 language "eng".
- 94046634 publisher "Delray Beach, FL : St. Lucie Press,".
- 94046634 subject "658.8/12 20".
- 94046634 subject "Customer services Quality control.".
- 94046634 subject "HF5415.5 .S73 1996".
- 94046634 title "Total quality service : principles, practices, and implementation / D.H. Stamatis.".
- 94046634 type "text".