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- 95198494 contributor B7620868.
- 95198494 created "c1995.".
- 95198494 date "1995".
- 95198494 date "c1995.".
- 95198494 dateCopyrighted "c1995.".
- 95198494 description "Includes bibliographical references and index.".
- 95198494 extent "xxvi, 485 p. :".
- 95198494 identifier "0471960667".
- 95198494 issued "1995".
- 95198494 issued "c1995.".
- 95198494 language "eng".
- 95198494 publisher "Chichester ; New York : Wiley,".
- 95198494 subject "658 20".
- 95198494 subject "Customer services Management.".
- 95198494 subject "Customer services Marketing.".
- 95198494 subject "HD9980.5 .U53 1995".
- 95198494 subject "Service industries Management.".
- 95198494 subject "Service industries Marketing.".
- 95198494 title "Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management / edited by William J. Glynn and James G. Barnes.".
- 95198494 type "text".