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- 98152946 contributor B8455866.
- 98152946 contributor B8455867.
- 98152946 created "1997.".
- 98152946 date "1997".
- 98152946 date "1997.".
- 98152946 dateCopyrighted "1997.".
- 98152946 description "Includes bibliographical references.".
- 98152946 extent "xvi, 579 p. :".
- 98152946 identifier "2763775233".
- 98152946 issued "1997".
- 98152946 issued "1997.".
- 98152946 language "eng".
- 98152946 publisher "[Sainte-Foy, Québec] : Presses de l'Université Laval,".
- 98152946 subject "658.8 21".
- 98152946 subject "Customer relations.".
- 98152946 subject "HD9980.5 .D84 1997".
- 98152946 subject "Market surveys.".
- 98152946 subject "Marketing Management.".
- 98152946 subject "Service industries Marketing.".
- 98152946 subject "Service industries Quality control.".
- 98152946 title "Marketing et services : du transactionnel au relationnel / Jean-Claude Dufour, Stéphane Maisonnas.".
- 98152946 type "text".