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- 99006665 contributor B8628399.
- 99006665 contributor B8628400.
- 99006665 created "c2000.".
- 99006665 date "2000".
- 99006665 date "c2000.".
- 99006665 dateCopyrighted "c2000.".
- 99006665 description "Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.".
- 99006665 description "Includes bibliographical references (p. 104-108).".
- 99006665 extent "xii, 108 p. ;".
- 99006665 identifier "0803968086 (alk. paper)".
- 99006665 identifier "0803968094 (pbk. : alk. paper)".
- 99006665 identifier 99006665-d.html.
- 99006665 identifier 99006665-t.html.
- 99006665 identifier 99006665-b.html.
- 99006665 issued "2000".
- 99006665 issued "c2000.".
- 99006665 language "eng".
- 99006665 publisher "Thousand Oaks, Calif. : Sage Publications,".
- 99006665 spatial "United States.".
- 99006665 subject "371.5 21".
- 99006665 subject "Aggressiveness United States.".
- 99006665 subject "Behavior modification United States.".
- 99006665 subject "Conflict management United States.".
- 99006665 subject "LB3011.5 .K67 2000".
- 99006665 subject "Mediation United States.".
- 99006665 subject "School administrators United States.".
- 99006665 tableOfContents "Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.".
- 99006665 title "Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.".
- 99006665 type "text".