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- 99049972 contributor B8674179.
- 99049972 contributor B8674180.
- 99049972 created "c2000.".
- 99049972 date "2000".
- 99049972 date "c2000.".
- 99049972 dateCopyrighted "c2000.".
- 99049972 description "Includes bibliographical references and index.".
- 99049972 extent "xxiv, 432 p. :".
- 99049972 identifier "0766814157".
- 99049972 identifier 99049972-b.html.
- 99049972 identifier 99049972-d.html.
- 99049972 identifier 99049972-t.html.
- 99049972 issued "2000".
- 99049972 issued "c2000.".
- 99049972 language "eng".
- 99049972 publisher "Albany, NY : Delmar/Thomson Learning,".
- 99049972 subject "647.94/068// 21".
- 99049972 subject "Hospitality industry Customer services.".
- 99049972 subject "TX911.3.C8 F67 2000".
- 99049972 title "Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.".
- 99049972 type "text".