Matches in LOV for { <http://ontology.it/itsmo/v1#OLA> ?p ?o. }
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- OLA conformsTo English_2011_Glossary.
- OLA type Class.
- OLA comment "An Agreement between an IT Service Provider and another part of the same Organisation. An OLA supports the IT Service Provider's delivery of IT Services to Customers. The OLA defines the goods or Services to be provided and the responsibilities of both parties. For example there could be an OLA between the IT Service Provider and a procurement department to obtain hardware in agreed times, between the Service Desk and a Support Group to provide Incident Resolution in agreed times.\nSee Service Level Agreement.".
- OLA isDefinedBy v1.
- OLA label "Operational Level Agreement".
- OLA subClassOf Agreement.
- OLA disjointWith SLA.