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- 5 creator ildefons-magrans-de-abril.
- 5 creator jens-happe.
- 5 creator ulrich-winkler.
- 5 creator wolfgang-theilmann.
- 5 type InProceedings.
- 5 label "Managing On-demand Business Applications with Hierarchical Service-level Agreements".
- 5 sameAs 5.
- 5 abstract "Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact conditions how services are delivered, both for business- and IT-based services. At the same time, the paradigm of service-orientation is expanded to different domains such as business and IT-based services. Services are composed out of other services across domains. Consequently, SLAs have to managed across such service hierarchies. In this paper, we present the lessons learned from applying a generic, multi-layer SLA management framework to the context of on-demand business applications. We explain the implemented architecture and show how a hierarchy of services can be managed via SLAs. We explain in detail how SLAs can be established for different layers and how SLA terms are translated across the service hierarchy.".
- 5 hasAuthorList authorList.
- 5 hasTopic Semantic_Web.
- 5 isPartOf proceedings.
- 5 title "Managing On-demand Business Applications with Hierarchical Service-level Agreements".