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- 01GJ06C5C2CGKPA5T6RFHBPT5G classification A1.
- 01GJ06C5C2CGKPA5T6RFHBPT5G date "2023".
- 01GJ06C5C2CGKPA5T6RFHBPT5G language "eng".
- 01GJ06C5C2CGKPA5T6RFHBPT5G type journalArticle.
- 01GJ06C5C2CGKPA5T6RFHBPT5G hasPart 01GJ06R1VS8G8GWWSF4X534A84.pdf.
- 01GJ06C5C2CGKPA5T6RFHBPT5G hasPart 01HEW4F8ESEYCCQKBDJZ9PCWZJ.pdf.
- 01GJ06C5C2CGKPA5T6RFHBPT5G subject "Social Sciences".
- 01GJ06C5C2CGKPA5T6RFHBPT5G doi "10.1177/10946705221132583".
- 01GJ06C5C2CGKPA5T6RFHBPT5G issn "1094-6705".
- 01GJ06C5C2CGKPA5T6RFHBPT5G issn "1552-7379".
- 01GJ06C5C2CGKPA5T6RFHBPT5G issue "4".
- 01GJ06C5C2CGKPA5T6RFHBPT5G volume "26".
- 01GJ06C5C2CGKPA5T6RFHBPT5G abstract "As smart technology develops at an ever-increasing pace, firms are investing heavily in boosting the smartness of their service systems. To support these endeavors, practitioners and researchers call for guidance on how to account for customers’ complex needs and wants when making smartness decisions. This research adopts the firm’s perspective on investigating how and why decisions on smartness are undertaken. It examines how firms configure the smartness of service systems and communicate the intended value to customers through value propositions. Critically, it further unravels why firms make these decisions on the basis of their reasoning about aligning resources to create value for customers—that is, the firm’s value creation logic. Our analysis of multiple case studies across several industry sectors reveals a number of pathways to service system smartness. These are labeled cautious, tailored, premium, and balanced pathways, and each entails specific combinations of smartness configurations and customer value propositions, underpinned by particular logics. A more nuanced analysis shows that firms may pursue multiple pathways simultaneously when targeting different customer segments and indicates how firms’ characteristics may shape their pathways to smartness. The resulting framework can operate as a guiding tool for managers and consultants when making important smartness decisions. ".
- 01GJ06C5C2CGKPA5T6RFHBPT5G author 783B8542-8205-11E7-923E-BDC1AD28A064.
- 01GJ06C5C2CGKPA5T6RFHBPT5G author F63657BE-F0ED-11E1-A9DE-61C894A0A6B4.
- 01GJ06C5C2CGKPA5T6RFHBPT5G author FB3BF322-F0ED-11E1-A9DE-61C894A0A6B4.
- 01GJ06C5C2CGKPA5T6RFHBPT5G author urn:uuid:b3943396-3a62-43d0-a600-ad8259b7fd1e.
- 01GJ06C5C2CGKPA5T6RFHBPT5G dateCreated "2022-11-16T12:24:44Z".
- 01GJ06C5C2CGKPA5T6RFHBPT5G dateModified "2024-12-12T20:26:27Z".
- 01GJ06C5C2CGKPA5T6RFHBPT5G name "Pathways to service system smartness for firms".
- 01GJ06C5C2CGKPA5T6RFHBPT5G pagination urn:uuid:03386bca-d738-4ad6-9e41-aedbba5a90c6.
- 01GJ06C5C2CGKPA5T6RFHBPT5G sameAs LU-01GJ06C5C2CGKPA5T6RFHBPT5G.
- 01GJ06C5C2CGKPA5T6RFHBPT5G sourceOrganization urn:uuid:22c7895e-8132-443c-bcff-cdd3192a316d.
- 01GJ06C5C2CGKPA5T6RFHBPT5G type A1.