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- 01JHG45DX390D4ES76WCS6DX1M classification A2.
- 01JHG45DX390D4ES76WCS6DX1M date "2025".
- 01JHG45DX390D4ES76WCS6DX1M language "eng".
- 01JHG45DX390D4ES76WCS6DX1M type journalArticle.
- 01JHG45DX390D4ES76WCS6DX1M hasPart 01JHG6A2F52GS744P7JNSPDZ3G.pdf.
- 01JHG45DX390D4ES76WCS6DX1M subject "Languages and Literatures".
- 01JHG45DX390D4ES76WCS6DX1M doi "10.1177/23294906241286141".
- 01JHG45DX390D4ES76WCS6DX1M issn "2329-4906".
- 01JHG45DX390D4ES76WCS6DX1M issn "2329-4922".
- 01JHG45DX390D4ES76WCS6DX1M abstract "This study employs a quantitative content analysis to investigate how reputation-restoring crisis responses (i.e., denial, diminishment, and apology) from organizations and public figures are verbalized. In addition, this study examines if distinct crisis response strategies are systematically associated with particular language categories (i.e., language abstraction, uncertain language, passive voice, and emotional language). By analyzing 179 audiovisual crisis messages (e.g., press conference broadcasts, television interviews, social media videos), this study shows that denials are generally expressed in the most concrete way (i.e., precise numbers), diminish strategies in the most uncertain way (i.e., hedges), and apologies are the most emotionally charged, primarily referring to the emotions of sadness and shame. These findings highlight the significant role of language in crisis communication and help practitioners in the field to become aware of key linguistic features that could influence the effectiveness of a crisis message.".
- 01JHG45DX390D4ES76WCS6DX1M author 05497A74-F0EE-11E1-A9DE-61C894A0A6B4.
- 01JHG45DX390D4ES76WCS6DX1M author urn:uuid:44b44d1d-0b42-481e-8bfb-7b551eaaee7d.
- 01JHG45DX390D4ES76WCS6DX1M author urn:uuid:f83a155e-ffb9-44b3-9bf0-128ea249fedb.
- 01JHG45DX390D4ES76WCS6DX1M dateCreated "2025-01-13T15:22:52Z".
- 01JHG45DX390D4ES76WCS6DX1M dateModified "2025-01-17T11:20:44Z".
- 01JHG45DX390D4ES76WCS6DX1M name "Phrasing crisis communication : how are distinct crisis response strategies put into words?".
- 01JHG45DX390D4ES76WCS6DX1M pagination urn:uuid:abcafe10-1247-4e63-bbc3-cfda500201a6.
- 01JHG45DX390D4ES76WCS6DX1M sameAs LU-01JHG45DX390D4ES76WCS6DX1M.
- 01JHG45DX390D4ES76WCS6DX1M sourceOrganization urn:uuid:8ff85eb6-25b8-4f2f-a4ac-2e14c6f577da.
- 01JHG45DX390D4ES76WCS6DX1M type A2.