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- aggregation classification "P1".
- aggregation creator person.
- aggregation creator person.
- aggregation date "2011".
- aggregation format "application/pdf".
- aggregation hasFormat 2064802.bibtex.
- aggregation hasFormat 2064802.csv.
- aggregation hasFormat 2064802.dc.
- aggregation hasFormat 2064802.didl.
- aggregation hasFormat 2064802.doc.
- aggregation hasFormat 2064802.json.
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- aggregation hasFormat 2064802.yaml.
- aggregation isPartOf urn:isbn:9783642255342.
- aggregation isPartOf urn:issn:0302-9743.
- aggregation language "eng".
- aggregation publisher "Springer".
- aggregation rights "I have transferred the copyright for this publication to the publisher".
- aggregation subject "Business and Economics".
- aggregation title "Towards a service system ontology for service science".
- aggregation abstract "Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.".
- aggregation authorList BK220816.
- aggregation endPage "264".
- aggregation startPage "250".
- aggregation volume "7084".
- aggregation aggregates 2064803.
- aggregation isDescribedBy 2064802.
- aggregation similarTo 978-3-642-25535-9_17.
- aggregation similarTo LU-2064802.