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- aggregation classification "C1".
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- aggregation date "2014".
- aggregation format "application/pdf".
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- aggregation language "eng".
- aggregation rights "I have retained and own the full copyright for this publication".
- aggregation subject "Social Sciences".
- aggregation title "Field observations in a living lab context: constructing a framework for the observers' role based on a comparative case study analysis".
- aggregation abstract "When developing innovations, particularly media innovations, there is a growing interest in user involvement for innovation development processes (Bogers, Afuah, & Bastian, 2010). One way to structure and govern this user involvement for research and development processes is the Living Lab approach (Almirall, 2008). One of the key assets of Living Labs is the implementation of the innovation in an ‘everyday life’ and ‘real-world’ environment over a longer period of time, as opposed to a single exposure (Følstad, 2008). Observation research can be considered as an appropriate method to measure these contextual elements. Nevertheless, observations are under-exposed in Living Lab literature. Therefore, this paper elaborates on the theoretical foundations and practical use of observations during Living Lab field trials, integrating traditional ethnographic frameworks with long-term user-centric innovation research. This is studied by means of a multiple case study comparison, applied to four Living Lab projects. These cases are analyzed on multiple levels (practical organization and characteristics of Living Lab research). This allows an in-depth comparison, provides a deeper understanding of this method within a broader research process (Yin, 1984) and allows assessing the nature of observations within Living Lab research.".
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