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- aggregation classification "A1".
- aggregation creator B1016671.
- aggregation creator B1016672.
- aggregation creator person.
- aggregation date "2010".
- aggregation hasFormat 5815034.bibtex.
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- aggregation hasFormat 5815034.txt.
- aggregation hasFormat 5815034.xls.
- aggregation hasFormat 5815034.yaml.
- aggregation isPartOf urn:issn:1076-8998.
- aggregation language "eng".
- aggregation subject "Social Sciences".
- aggregation title "Emotional labor, strain, and performance: testing reciprocal relationships in a longitudinal panel study".
- aggregation abstract "Models of emotional labor suggest that emotional labor leads to strain and affects job performance. Although the link between emotional labor, strain, and performance has been well documented in cross-sectional field studies, not much is known about the causal direction of relationships between emotional labor, strain, and performance. Goal of the present study was therefore to test the direction of effects in a two-wave longitudinal panel study using a sample of 151 trainee teachers. Longitudinal lagged effects were tested using structural equation modeling. Results revealed that the emotional labor strategy of surface acting led to increases in subsequent strain while deep acting led to increases in job performance. In contrast, there was no indication of reverse causation: Neither strain nor job performance had a significant lagged effect on subsequent surface or deep acting. Overall, results support models of emotional labor suggesting that surface and deep acting causally precede individual and organizational well-being.".
- aggregation authorList BK1427869.
- aggregation endPage "521".
- aggregation issue "4".
- aggregation startPage "505".
- aggregation volume "15".
- aggregation isDescribedBy 5815034.
- aggregation similarTo a0021003.
- aggregation similarTo LU-5815034.