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- aggregation classification "B2".
- aggregation creator person.
- aggregation creator person.
- aggregation date "2010".
- aggregation format "application/pdf".
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- aggregation isPartOf urn:isbn:978-1-61520-931-6.
- aggregation language "eng".
- aggregation publisher "Information Science Reference - IGI Global".
- aggregation rights "I don't know the status of the copyright for this publication".
- aggregation subject "Social Sciences".
- aggregation title "A user-centric approach in e-government policies: the path to effectiveness?".
- aggregation abstract "E-government is given a central role in the modernization debate of the public sector. Despite large-scale investments the electronic public services do not (yet) seem to come up to the promising expectations. As a result, consensus seems to exist that e-government policies require a rethinking. In this chapter the origins and objectives of the electronic service delivery are discussed. The authors state that the development of e-government suffers from deterministic conceptions. Consequently, the user seems to be neglected and minor attention is given to the impact of the electronic services on the customer. As a contribution to the theoretical discussion of e-government, the authors explain why a two-fold paradigm shift is needed. The user-oriented rethinking comprises both the development of e-government services as the evaluation of its policies. At the end of this chapter, the theoretical considerations are linked to daily-based activities by presenting briefly some Belgian e-government practices.".
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