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- Customer_experience abstract "Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context.Analysts and commentators who write about customer experience and customer relationship management have increasingly recognized the importance of managing the customer's experience.A company's ability to deliver an experience that sets it apart in the eyes of its customers serves to increase the amount of consumer spending with the company and, optimally, inspire loyalty to its brand. "Loyalty," says Jessica Sebor, "is now driven primarily by a company's interaction with its customers and how well it delivers on their wants and needs." (2008)".
- Customer_experience wikiPageID "17428713".
- Customer_experience wikiPageRevisionID "606704972".
- Customer_experience hasPhotoCollection Customer_experience.
- Customer_experience subject Category:Business.
- Customer_experience subject Category:Customer_experience_management.
- Customer_experience subject Category:Services_management_and_marketing.
- Customer_experience subject Category:Telecommunications_systems.
- Customer_experience type Artifact100021939.
- Customer_experience type Instrumentality103575240.
- Customer_experience type Object100002684.
- Customer_experience type PhysicalEntity100001930.
- Customer_experience type System104377057.
- Customer_experience type TelecommunicationsSystems.
- Customer_experience type Whole100003553.
- Customer_experience comment "Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.".
- Customer_experience label "Customer experience".
- Customer_experience label "Customer-Experience-Management".
- Customer_experience sameAs Customer-Experience-Management.
- Customer_experience sameAs m.04cx_k7.
- Customer_experience sameAs Q984142.
- Customer_experience sameAs Q984142.
- Customer_experience sameAs Customer_experience.
- Customer_experience wasDerivedFrom Customer_experience?oldid=606704972.
- Customer_experience isPrimaryTopicOf Customer_experience.