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- Customer_experience_analytics abstract "Customer Experience Analytics (CEA) uses software to identify and analyze customer behavior patterns within and across multiple access points.CEA solutions use sophisticated data modeling techniques to analyze customer experiences with a company. Customers contact companies for a variety of reasons (service, sales, feedback) and use a variety of methods to interact (websites, phone, kiosks, mobile devices, etc.). Previous approaches to measuring and managing customer experience (at the individual access point, or within a specific department) have included Customer Relationship Management and Customer Experience Management applications, which are typically aligned with individual lines of business. Although an emerging market space, CEA is a method being increasingly adopted by Fortune 500 and other companies with large volumes of customer interactions. CEA is used by the enterprise to understand customer behavior more holistically, rather than as individual transactions within the enterprise.Several research firms have started to put CEA on their research agenda including Forrester Research and Gartner[citation needed]".
- Customer_experience_analytics wikiPageID "21719155".
- Customer_experience_analytics wikiPageRevisionID "484860675".
- Customer_experience_analytics hasPhotoCollection Customer_experience_analytics.
- Customer_experience_analytics subject Category:Customer_experience_management.
- Customer_experience_analytics subject Category:Market_research.
- Customer_experience_analytics comment "Customer Experience Analytics (CEA) uses software to identify and analyze customer behavior patterns within and across multiple access points.CEA solutions use sophisticated data modeling techniques to analyze customer experiences with a company. Customers contact companies for a variety of reasons (service, sales, feedback) and use a variety of methods to interact (websites, phone, kiosks, mobile devices, etc.).".
- Customer_experience_analytics label "Customer experience analytics".
- Customer_experience_analytics sameAs m.05mxk_m.
- Customer_experience_analytics sameAs Q5196455.
- Customer_experience_analytics sameAs Q5196455.
- Customer_experience_analytics wasDerivedFrom Customer_experience_analytics?oldid=484860675.
- Customer_experience_analytics isPrimaryTopicOf Customer_experience_analytics.