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- Mystery_shopping abstract "Mystery shopping or a mystery consumer is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer's specific identity and purpose is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.Mystery shopping was standard practice by the early 1940s as a way to measure employee integrity. Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Mystery shopping can be used in any industry, with the most common venues being retail stores, hotels, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments, health clubs and health care facilities. Since 2010, mystery shopping has become abundant in the medical tourism industry, with healthcare providers and medical facilities using the tool to assess and improve the customer service experience. In the UK mystery shopping is increasingly used to provide feedback on customer services provided by local authorities, and other non-profit organizations such as housing associations and churches.".
- Mystery_shopping wikiPageExternalLink csbar.aspx.
- Mystery_shopping wikiPageID "2354987".
- Mystery_shopping wikiPageRevisionID "604835065".
- Mystery_shopping hasPhotoCollection Mystery_shopping.
- Mystery_shopping subject Category:Distribution,_retailing,_and_wholesaling.
- Mystery_shopping subject Category:Marketing.
- Mystery_shopping subject Category:Research_methods.
- Mystery_shopping subject Category:Surveillance.
- Mystery_shopping type Ability105616246.
- Mystery_shopping type Abstraction100002137.
- Mystery_shopping type Cognition100023271.
- Mystery_shopping type Know-how105616786.
- Mystery_shopping type Method105660268.
- Mystery_shopping type PsychologicalFeature100023100.
- Mystery_shopping type ResearchMethods.
- Mystery_shopping comment "Mystery shopping or a mystery consumer is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer's specific identity and purpose is generally not known by the establishment being evaluated.".
- Mystery_shopping label "Client mystère".
- Mystery_shopping label "Cliente misterioso".
- Mystery_shopping label "Cliente oculto".
- Mystery_shopping label "Mystery Shopping".
- Mystery_shopping label "Mystery shopper".
- Mystery_shopping label "Mystery shopping".
- Mystery_shopping label "Mystery shopping".
- Mystery_shopping label "Mystery shopping".
- Mystery_shopping label "Тайный покупатель".
- Mystery_shopping label "تفتيش خفي (تجارة)".
- Mystery_shopping label "ミステリーショッピング".
- Mystery_shopping label "神秘顧客".
- Mystery_shopping sameAs Mystery_shopping.
- Mystery_shopping sameAs Mystery_Shopping.
- Mystery_shopping sameAs Cliente_misterioso.
- Mystery_shopping sameAs Client_mystère.
- Mystery_shopping sameAs Mystery_shopping.
- Mystery_shopping sameAs ミステリーショッピング.
- Mystery_shopping sameAs Mystery_shopper.
- Mystery_shopping sameAs Mystery_shopping.
- Mystery_shopping sameAs Cliente_oculto.
- Mystery_shopping sameAs m.025s892.
- Mystery_shopping sameAs Q725672.
- Mystery_shopping sameAs Q725672.
- Mystery_shopping sameAs Mystery_shopping.
- Mystery_shopping wasDerivedFrom Mystery_shopping?oldid=604835065.
- Mystery_shopping isPrimaryTopicOf Mystery_shopping.