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DBpedia 2014

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OTRS abstract "OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.OTRS is part of the Lisog open source stack initiative.Every ticket generated by the system has persistence or "history" showing what happened to the ticket within its life cycle. OTRS has the ability to merge multiple requests about the same incident, thus making it possible to work on an incident rather than on singular requests. OTRS is a multiuser system which means that multiple agents may work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them. OTRS is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents[citation needed].OTRS has integrated functionality for creating, reworking and searching FAQ texts. The FAQ texts may be incorporated into the agents' answers on tickets.By using a multilingual web user interface, OTRS is usable independently from the respective operating systems since it is operated from a web browser. Furthermore, this facilitates the usage of OTRS by external agents or even customers participating in, working on or contributing to tickets.OTRS establishes a framework of functions. For example, the incident handling system SIRIOS of BSI, Germany, is based on OTRS.".
OTRS genre Issue_tracking_system.
OTRS latestReleaseVersion "3.3.5".
OTRS license Affero_General_Public_License.
OTRS programmingLanguage JavaScript.
OTRS programmingLanguage Perl.
OTRS thumbnail OTRS_3.3_Wikimedia_(en).png?width=300.
OTRS wikiPageExternalLink otrs9.org.
OTRS wikiPageExternalLink www.opmzone.org.
OTRS wikiPageExternalLink www.otrs.com.
OTRS wikiPageExternalLink open-source.
OTRS wikiPageExternalLink www.otrs.org.
OTRS wikiPageExternalLink otrs-community-board.
OTRS wikiPageID "993259".
OTRS wikiPageRevisionID "604510358".
OTRS author "Martin Edenhofer".
OTRS caption "OTRS: ticket overview".
OTRS developer "OTRS Inc.".
OTRS genre Issue_tracking_system.
OTRS hasPhotoCollection OTRS.
OTRS language "32".
OTRS latestReleaseVersion "3.3".
OTRS license "Affero General Public License, version 3".
OTRS name "OTRS".
OTRS platform "Multi-platform".
OTRS programmingLanguage JavaScript.
OTRS programmingLanguage Perl.
OTRS screenshot "240".
OTRS subject Category:Bug_and_issue_tracking_software.
OTRS subject Category:Free_network-related_software.
OTRS subject Category:Free_software_programmed_in_Perl.
OTRS subject Category:Help_desk.
OTRS subject Category:Perl_software.
OTRS type Abstraction100002137.
OTRS type Code106355894.
OTRS type CodingSystem106353757.
OTRS type Communication100033020.
OTRS type Software106566077.
OTRS type Writing106359877.
OTRS type WrittenCommunication106349220.
OTRS type Software.
OTRS type Work.
OTRS type CreativeWork.
OTRS type SoftwareObject.
OTRS type InformationEntity.
OTRS comment "OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "OTRS".
OTRS label "Open Ticket Request System".
OTRS label "Open-source Ticket Request System".
OTRS label "Open-source Ticket Request System".
OTRS label "أو تي آر إس".
OTRS sameAs Open_Ticket_Request_System.
OTRS sameAs Open-source_Ticket_Request_System.
OTRS sameAs Open-source_Ticket_Request_System.
OTRS sameAs OTRS.
OTRS sameAs OTRS.
OTRS sameAs OTRS.
OTRS sameAs OTRS.
OTRS sameAs OTRS.
OTRS sameAs m.03xg2k.
OTRS sameAs Mx4rSaHctR9RSpOed_E_5lfmPA.
OTRS sameAs Q369550.
OTRS sameAs Q369550.
OTRS sameAs OTRS.
OTRS wasDerivedFrom OTRS?oldid=604510358.
OTRS depiction OTRS_3.3_Wikimedia_(en).png.
OTRS homepage open-source.
OTRS homepage www.otrs.org.
OTRS isPrimaryTopicOf OTRS.
OTRS name "OTRS".