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- Screen_pop abstract "In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent.For outbound calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record.".
- Screen_pop wikiPageID "3100556".
- Screen_pop wikiPageRevisionID "546536412".
- Screen_pop hasPhotoCollection Screen_pop.
- Screen_pop subject Category:Telephone_service_enhanced_features.
- Screen_pop type Abstraction100002137.
- Screen_pop type Cognition100023271.
- Screen_pop type Concept105835747.
- Screen_pop type Content105809192.
- Screen_pop type Feature105849789.
- Screen_pop type Idea105833840.
- Screen_pop type Property105849040.
- Screen_pop type PsychologicalFeature100023100.
- Screen_pop type TelephoneServiceEnhancedFeatures.
- Screen_pop comment "In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system Extended information derived from one of the above. ".
- Screen_pop label "Screen pop".
- Screen_pop label "Screen pop".
- Screen_pop sameAs Screen_pop.
- Screen_pop sameAs m.08rfp8.
- Screen_pop sameAs Q7439044.
- Screen_pop sameAs Q7439044.
- Screen_pop sameAs Screen_pop.
- Screen_pop wasDerivedFrom Screen_pop?oldid=546536412.
- Screen_pop isPrimaryTopicOf Screen_pop.