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- Virtual_queue abstract "Virtual queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction.Virtual queuing systems allow customers to receive callbacks instead of waiting in an ACD queue. This solution is analogous to the “fast lane” option (e.g. FASTPASS) used at amusement parks, which often have long queues to ride the various coasters and attractions. A computerized system allows park visitors to secure their place in a “virtual queue” rather than waiting in a physical queue.In the brick-and-mortar retail and business world, virtual queuing for large organizations similar to the FASTPASS and Six Flags' Flash Pass, have been in used successful since 1999 and 2001 respectively. For small businesses, the virtual queue management solutions come in two types -(a) based on SMS text notification and (b) apps on smartphones and tablet devices, with in-app notification and remote queue status views.".
- Virtual_queue thumbnail Effect_of_Virtual_Hold.jpg?width=300.
- Virtual_queue wikiPageExternalLink 52.
- Virtual_queue wikiPageExternalLink virtual-queuing.
- Virtual_queue wikiPageExternalLink virtualqueueing.wordpress.com.
- Virtual_queue wikiPageExternalLink showArticle.jhtml?articleId=193100673&classroom=.
- Virtual_queue wikiPageExternalLink simulation.
- Virtual_queue wikiPageExternalLink virtual-queuing-end-music-hold.
- Virtual_queue wikiPageExternalLink 008.html.
- Virtual_queue wikiPageExternalLink Losing%20Wait.pdf.
- Virtual_queue wikiPageExternalLink Forrester%20Study%20of%20Virtual%20Hold%27s%20Virtual%20Queuing%20Solutions.pdf.
- Virtual_queue wikiPageID "7014943".
- Virtual_queue wikiPageRevisionID "588804512".
- Virtual_queue hasPhotoCollection Virtual_queue.
- Virtual_queue subject Category:Computer_telephony_integration.
- Virtual_queue subject Category:Marketing.
- Virtual_queue type Artifact100021939.
- Virtual_queue type Instrumentality103575240.
- Virtual_queue type Medium106254669.
- Virtual_queue type Object100002684.
- Virtual_queue type PhysicalEntity100001930.
- Virtual_queue type Telecommunication106271778.
- Virtual_queue type Telecommunications.
- Virtual_queue type Whole100003553.
- Virtual_queue comment "Virtual queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later.".
- Virtual_queue label "Cola de espera virtual".
- Virtual_queue label "Filas virtuais".
- Virtual_queue label "Virtual queue".
- Virtual_queue sameAs Cola_de_espera_virtual.
- Virtual_queue sameAs Filas_virtuais.
- Virtual_queue sameAs m.0h0c54.
- Virtual_queue sameAs Q7935156.
- Virtual_queue sameAs Q7935156.
- Virtual_queue sameAs Virtual_queue.
- Virtual_queue wasDerivedFrom Virtual_queue?oldid=588804512.
- Virtual_queue depiction Effect_of_Virtual_Hold.jpg.
- Virtual_queue isPrimaryTopicOf Virtual_queue.
