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- catalog contributor b1246949.
- catalog created "1983.".
- catalog date "1983".
- catalog date "1983.".
- catalog dateCopyrighted "1983.".
- catalog description "Includes bibliographical references.".
- catalog extent "24 p. :".
- catalog identifier "0861761618".
- catalog isPartOf "Research papers in marketing and logistics ; session 1982/1983, v.6".
- catalog issued "1983".
- catalog issued "1983.".
- catalog language "eng".
- catalog publisher "Bradford, England : MCB University Press,".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5761.A1 I552 v.13, no.2, 1983".
- catalog title "Creating effective policies for customer service / by Martin Christopher.".
- catalog type "text".