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- catalog contributor b1646016.
- catalog contributor b1646017.
- catalog contributor b1646018.
- catalog contributor b1646019.
- catalog contributor b1646020.
- catalog created "c1985.".
- catalog date "1985".
- catalog date "c1985.".
- catalog dateCopyrighted "c1985.".
- catalog description "Includes bibliographical references and index.".
- catalog description "ch. 8. The psychology of waiting lines / David H. Maister -- ch. 18. Developing and managing the customer-service function in the service sector / Christopher H. Lovelock.".
- catalog extent "x, 338 p. :".
- catalog hasFormat "Service encounter.".
- catalog identifier "0669082732 (alk. paper)".
- catalog isFormatOf "Service encounter.".
- catalog isPartOf "The Advances in retailing series".
- catalog issued "1985".
- catalog issued "c1985.".
- catalog language "eng".
- catalog publisher "Lexington, Mass. : Lexington Books,".
- catalog relation "Service encounter.".
- catalog subject "Customer relations.".
- catalog subject "HD9980.5 .S425 1985".
- catalog subject "Retail trade.".
- catalog subject "Service industries.".
- catalog tableOfContents "ch. 8. The psychology of waiting lines / David H. Maister -- ch. 18. Developing and managing the customer-service function in the service sector / Christopher H. Lovelock.".
- catalog title "The Service encounter / edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.".
- catalog type "text".