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- catalog contributor b1656377.
- catalog created "c1984.".
- catalog date "1984".
- catalog date "c1984.".
- catalog dateCopyrighted "c1984.".
- catalog description "Bibliography: p. 139-140.".
- catalog extent "xii, 143 p. :".
- catalog identifier "0471904031 :".
- catalog issued "1984".
- catalog issued "c1984.".
- catalog language "eng".
- catalog publisher "Chichester [West Sussex] ; New York : Wiley,".
- catalog subject "Service industries Management.".
- catalog title "Service management : strategy and leadership in service businesses / Richard Normann.".
- catalog type "text".