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- catalog contributor b2423161.
- catalog created "c1988.".
- catalog date "1988".
- catalog date "c1988.".
- catalog dateCopyrighted "c1988.".
- catalog description "Includes bibliographies and index.".
- catalog extent "xii, 599 p. :".
- catalog hasFormat "When America does it right.".
- catalog identifier "0898061008 :".
- catalog isFormatOf "When America does it right.".
- catalog issued "1988".
- catalog issued "c1988.".
- catalog language "eng".
- catalog publisher "Norcross, Ga. : Industrial Engineering and Management Press,".
- catalog relation "When America does it right.".
- catalog spatial "United States".
- catalog subject "658.8/12 19".
- catalog subject "Customer services United States Case studies.".
- catalog subject "HF5415.5 .S625 1988".
- catalog subject "Quality assurance United States Case studies.".
- catalog title "When America does it right : case studies in service quality / Jay W. Spechler.".
- catalog type "Case studies. fast".
- catalog type "text".