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- catalog contributor b2579287.
- catalog contributor b2579288.
- catalog created "c1989.".
- catalog date "1989".
- catalog date "c1989.".
- catalog dateCopyrighted "c1989.".
- catalog extent "xiv, 193 p. :".
- catalog identifier "0814459447 :".
- catalog issued "1989".
- catalog issued "c1989.".
- catalog language "eng".
- catalog publisher "New York, NY : American Management Association,".
- catalog subject "658.8/12 19".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .H28 1989".
- catalog title "Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.".
- catalog type "text".