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- catalog contributor b2697396.
- catalog contributor b2697397.
- catalog created "c1989.".
- catalog date "1989".
- catalog date "c1989.".
- catalog dateCopyrighted "c1989.".
- catalog description "Includes bibliographical references.".
- catalog extent "xxii, 227 p. ;".
- catalog identifier "0060161809 :$19.95".
- catalog issued "1989".
- catalog issued "c1989.".
- catalog language "eng".
- catalog publisher "New York : Harper & Row,".
- catalog subject "658.8/12 20".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .D38 1989".
- catalog title "Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.".
- catalog type "text".