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- catalog contributor b2789520.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog description "Includes bibliographical references (p. 277-291) and index.".
- catalog extent "xxii, 298 p. :".
- catalog hasFormat "Service management and marketing.".
- catalog identifier "0669200352 (alk. paper)".
- catalog isFormatOf "Service management and marketing.".
- catalog isPartOf "Issues in organization and management series".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "Lexington, Mass. : Lexington Books,".
- catalog relation "Service management and marketing.".
- catalog subject "658.8 20".
- catalog subject "Customer services.".
- catalog subject "HD9980.5 .G776 1990".
- catalog subject "Service industries Marketing.".
- catalog title "Service management and marketing : managing the moments of truth in service competition / Christian Grönroos.".
- catalog type "text".