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- catalog contributor b2862582.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog extent "xxxiv, 180 p. :".
- catalog hasFormat "Serving them right.".
- catalog identifier "0887303463".
- catalog isFormatOf "Serving them right.".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "New York : Harper & Row,".
- catalog relation "Serving them right.".
- catalog spatial "United States.".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .L57 1990".
- catalog title "Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.".
- catalog type "text".