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- catalog contributor b2915428.
- catalog contributor b2915429.
- catalog contributor b2915430.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog description "Creating breakthrough services -- Developing a vision of the business -- Building customer loyalty -- Focusing and positioning the service -- Determining the true costs and benefits of service quality -- Developing devices for achieving total customer satisfaction -- Managing for quality and productivity gains -- Managing demand and supply -- Managing networks -- Managing information technologies -- Mobilizing people -- Organizing work -- Conceiving future breakthroughs -- Realizing service breakthroughs.".
- catalog description "Includes bibliographical references (p. 279-293) and index.".
- catalog extent "xii, 306 p. :".
- catalog hasFormat "Service breakthroughs.".
- catalog identifier "0029146755 :".
- catalog isFormatOf "Service breakthroughs.".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "New York : Free Press ; Toronto : Collier Macmillan,".
- catalog relation "Service breakthroughs.".
- catalog subject "658.8/12 20".
- catalog subject "Customer services.".
- catalog subject "HF5415 .H43 1990".
- catalog subject "HF5415.5 .H43 1990".
- catalog subject "Sales management.".
- catalog tableOfContents "Creating breakthrough services -- Developing a vision of the business -- Building customer loyalty -- Focusing and positioning the service -- Determining the true costs and benefits of service quality -- Developing devices for achieving total customer satisfaction -- Managing for quality and productivity gains -- Managing demand and supply -- Managing networks -- Managing information technologies -- Mobilizing people -- Organizing work -- Conceiving future breakthroughs -- Realizing service breakthroughs.".
- catalog title "Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.".
- catalog type "text".