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- catalog contributor b3070634.
- catalog contributor b3070635.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Empowering consumers within public human services : the case for civil democracy / Richard B. Saltmann and Casten von Otter -- Development of a personnel selection system for service jobs / Benjamin Schneider and Daniel Schechter -- An evolution of research on professional service quality / Teresa A. Swartz and Stephen W. Brown -- Understanding, measuring, and improving service quality findings from a multiphase research program / A. Parasuraman, Leonard L. Berry and Valarie A. Zeithaml -- Building and maintaining quality in the service relationship / Lawrence A. Crosby -- Quality control in the service firm and consumer learning / Franklin Allen and Gerald R. Faulhaber -- Service quality and knowledge production / Kiyoshi Kobayashi, David F. Batten Åke E. Andersson.".
- catalog description "Includes bibliographical references and index.".
- catalog description "On the strategic implications of tangible elements in the marketing of industrial services / Jean-Paul Flipo -- Service quality : multidisciplinary and multinational perspectives : an experimental study of service production processes in different cultures / Jarmo Lehtinen -- Evaluating marketing and operations service quality information : a preliminary report / David A. Collier -- Service quality and the service delivery system : a diagnostic framework / Richard B. Chase and David E. Bowen -- Implementing the integration of customer expectations and operational capability / Robert Johnston and David Lyth -- Strategy and organization for service : a process and content model / Alan Dale and Stuart Wooler.".
- catalog description "Quality in service and quality in service organizations : a model for quality assessment / Bo Edvardsson and BengtOve Gustavsson.".
- catalog description "Service quality : a holistic view / Evert Gummesson -- The evolution of the services marketing mix and its relationship to service quality / Mary Jo Bitner -- Managing quality in home-care services / Benny Hjern and Lennart Blomquist -- Notes on the concept of service quality and economic value / Orio Giarini -- Blueprinting : a tool for managing quality in service / William R. George and Barbara E. Gibson -- The development of budget-economy hotels in the United Kingdom : the consumers' perception of quality / Martin Senior and Gary Akehurst -- The design of chains of actions : a prerequisite for the development and design of service strategies and managerial processes / Friedhart Hegner.".
- catalog extent "xviii, 350 p. :".
- catalog hasFormat "Service quality.".
- catalog identifier "0669211524 (alk. paper)".
- catalog isFormatOf "Service quality.".
- catalog isPartOf "Issues in organization and management series".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "Lexington, Mass. : Lexington Books,".
- catalog relation "Service quality.".
- catalog subject "658.5/62 20".
- catalog subject "HD9980.5 .S4253 1991".
- catalog subject "Service industries Quality control Congresses.".
- catalog subject "Service industries Quality control.".
- catalog tableOfContents "Empowering consumers within public human services : the case for civil democracy / Richard B. Saltmann and Casten von Otter -- Development of a personnel selection system for service jobs / Benjamin Schneider and Daniel Schechter -- An evolution of research on professional service quality / Teresa A. Swartz and Stephen W. Brown -- Understanding, measuring, and improving service quality findings from a multiphase research program / A. Parasuraman, Leonard L. Berry and Valarie A. Zeithaml -- Building and maintaining quality in the service relationship / Lawrence A. Crosby -- Quality control in the service firm and consumer learning / Franklin Allen and Gerald R. Faulhaber -- Service quality and knowledge production / Kiyoshi Kobayashi, David F. Batten Åke E. Andersson.".
- catalog tableOfContents "On the strategic implications of tangible elements in the marketing of industrial services / Jean-Paul Flipo -- Service quality : multidisciplinary and multinational perspectives : an experimental study of service production processes in different cultures / Jarmo Lehtinen -- Evaluating marketing and operations service quality information : a preliminary report / David A. Collier -- Service quality and the service delivery system : a diagnostic framework / Richard B. Chase and David E. Bowen -- Implementing the integration of customer expectations and operational capability / Robert Johnston and David Lyth -- Strategy and organization for service : a process and content model / Alan Dale and Stuart Wooler.".
- catalog tableOfContents "Quality in service and quality in service organizations : a model for quality assessment / Bo Edvardsson and BengtOve Gustavsson.".
- catalog tableOfContents "Service quality : a holistic view / Evert Gummesson -- The evolution of the services marketing mix and its relationship to service quality / Mary Jo Bitner -- Managing quality in home-care services / Benny Hjern and Lennart Blomquist -- Notes on the concept of service quality and economic value / Orio Giarini -- Blueprinting : a tool for managing quality in service / William R. George and Barbara E. Gibson -- The development of budget-economy hotels in the United Kingdom : the consumers' perception of quality / Martin Senior and Gary Akehurst -- The design of chains of actions : a prerequisite for the development and design of service strategies and managerial processes / Friedhart Hegner.".
- catalog title "Service quality : multidisciplinary and multinational perspectives / edited by Stephen W. Brown ... [et. al.].".
- catalog type "Conference proceedings. fast".
- catalog type "text".