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- catalog contributor b3131956.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog description "If you're not serving the customer -- New management thinking for the service age -- The organization : enemy of service -- MIddle management : the leadership crisis -- Special issues for internal service departments -- Understanding the internal customer -- Defining the internal service mission -- Orienting the people for internal service -- Aligning the systems for internal service -- Closing the loop with reinforcers.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xi, 203 p. :".
- catalog hasFormat "Service within.".
- catalog identifier "1556233531 :".
- catalog isFormatOf "Service within.".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "Homewood, Ill. : Business One Irwin,".
- catalog relation "Service within.".
- catalog subject "658.4/3 20".
- catalog subject "HD38.2 .A56 1990".
- catalog subject "Industrial management.".
- catalog subject "Leadership.".
- catalog subject "Middle managers.".
- catalog tableOfContents "If you're not serving the customer -- New management thinking for the service age -- The organization : enemy of service -- MIddle management : the leadership crisis -- Special issues for internal service departments -- Understanding the internal customer -- Defining the internal service mission -- Orienting the people for internal service -- Aligning the systems for internal service -- Closing the loop with reinforcers.".
- catalog title "Service within : solving the middle management leadership crisis / Karl Albrecht.".
- catalog type "text".