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- catalog contributor b3181191.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Library Journal Best Books".
- catalog description "[ch.] 1. Value creation : the state of the art -- [ch.] 2. Know your customers -- know yourself -- [ch.] 3. Upside down and inside out : creating the customer-value-driven culture -- [ch.] 4. Measuring customer satisfaction and value perception -- [ch.] 5. Managing customer relationships -- [ch.] 6. Delivering on your promise : achieving high-quality operational performance -- [ch.] 7. The value creators : people -- [ch.] 8. Preparing for change -- [ch.] 9. Developing your action plan -- [ch.] 10. Tracking your performance.".
- catalog extent "xi, 340 p. ;".
- catalog hasFormat "Creating value for customers.".
- catalog identifier "0471525936 (cloth) :".
- catalog isFormatOf "Creating value for customers.".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog relation "Creating value for customers.".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .B36 1991".
- catalog subject "Quality assurance.".
- catalog tableOfContents "[ch.] 1. Value creation : the state of the art -- [ch.] 2. Know your customers -- know yourself -- [ch.] 3. Upside down and inside out : creating the customer-value-driven culture -- [ch.] 4. Measuring customer satisfaction and value perception -- [ch.] 5. Managing customer relationships -- [ch.] 6. Delivering on your promise : achieving high-quality operational performance -- [ch.] 7. The value creators : people -- [ch.] 8. Preparing for change -- [ch.] 9. Developing your action plan -- [ch.] 10. Tracking your performance.".
- catalog title "Creating value for customers : designing and implementing a total corporate strategy / by William A. Band.".
- catalog type "text".