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- catalog contributor b3367993.
- catalog contributor b3367994.
- catalog created "c1989.".
- catalog date "1989".
- catalog date "c1989.".
- catalog dateCopyrighted "c1989.".
- catalog description "Includes bibliographical references.".
- catalog extent "vi, 188 p. :".
- catalog hasFormat "Service excellence.".
- catalog identifier "0877572003".
- catalog isFormatOf "Service excellence.".
- catalog isPartOf "Proceedings series (American Marketing Association)".
- catalog isPartOf "Proceedings series".
- catalog issued "1989".
- catalog issued "c1989.".
- catalog language "eng".
- catalog publisher "Chicago, Ill. : American Marketing Association,".
- catalog relation "Service excellence.".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "658.8 20".
- catalog subject "Customer services Congresses.".
- catalog subject "Customer services.".
- catalog subject "HF5415.1 .S47 1989".
- catalog subject "Marketing United States Congresses.".
- catalog subject "Marketing United States.".
- catalog subject "Service industries United States Congresses.".
- catalog subject "Service industries United States.".
- catalog title "Service excellence : marketing's impact on performance.".
- catalog type "Conference proceedings. fast".
- catalog type "text".