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- catalog contributor b3390725.
- catalog contributor b3390726.
- catalog contributor b3390727.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Includes bibliographical references.".
- catalog extent "x, 977 p. :".
- catalog hasFormat "Service management course.".
- catalog identifier "0029140919 :".
- catalog isFormatOf "Service management course.".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International,".
- catalog relation "Service management course.".
- catalog subject "658 20".
- catalog subject "HD9980.5 .S27 1991".
- catalog subject "Service industries Management Case studies.".
- catalog title "The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett.".
- catalog type "Case studies. fast".
- catalog type "text".