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- catalog contributor b3451505.
- catalog contributor b3451506.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog extent "vii, 294 p. :".
- catalog hasFormat "Achieving excellence through customer service.".
- catalog identifier "013005125X".
- catalog isFormatOf "Achieving excellence through customer service.".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "Englewood Cliffs, N.J. : Prentice Hall,".
- catalog relation "Achieving excellence through customer service.".
- catalog subject "658.8/12 20".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .T83 1991".
- catalog title "Achieving excellence through customer service / John Tschohl with Steve Franzmeier.".
- catalog type "text".