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- catalog contributor b3457051.
- catalog contributor b3457052.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog extent "xiv, 242 p. ;".
- catalog identifier "0471526487 (alk. paper) :".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog subject "658.8/02 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.13 .G68 1991".
- catalog subject "Marketing Management.".
- catalog title "Magnet marketing : the ultimate strategy for attracting and holding customers / John R. Graham with Steven J. Bennett.".
- catalog type "text".