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- catalog contributor b3457270.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Create a customer-keeping vision -- Saturate your company with the voice of the customer -- Go to school on the winners -- Liberate your customer champions -- Smash the barriers to customer-winning performance -- Measure, measure, measure -- Walk the talk.".
- catalog description "Fortune's Best Management Books".
- catalog description "Includes bibliographical references and index.".
- catalog description "Library Journal Best Books".
- catalog extent "308 p. :".
- catalog hasFormat "Customer-driven company.".
- catalog identifier "0201570904 :".
- catalog isFormatOf "Customer-driven company.".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "Reading, Mass. : Addison-Wesley,".
- catalog relation "Customer-driven company.".
- catalog subject "658.8/12 20".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .W56 1991".
- catalog tableOfContents "Create a customer-keeping vision -- Saturate your company with the voice of the customer -- Go to school on the winners -- Liberate your customer champions -- Smash the barriers to customer-winning performance -- Measure, measure, measure -- Walk the talk.".
- catalog title "The customer-driven company : moving from talk to action / Richard C. Whiteley.".
- catalog type "text".