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- catalog contributor b3457774.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog extent "81 p. :".
- catalog identifier "0814423477 :".
- catalog isPartOf "AMA management briefing".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "New York, NY : AMA Membership Publications Division, American Management Association,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "388/.044/06573 20".
- catalog subject "Express service Employees United States.".
- catalog subject "Express service United States Quality control.".
- catalog subject "Federal Express Corporation Management.".
- catalog subject "HE5903.F435 B58 1991".
- catalog title "Blueprints for service quality : the Federal Express approach.".
- catalog type "text".