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- catalog contributor b3607601.
- catalog contributor b3607602.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog description "Includes bibliographical references.".
- catalog extent "ix, 240 p. :".
- catalog hasFormat "Service advantage.".
- catalog identifier "1556232470 :".
- catalog isFormatOf "Service advantage.".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "Homewood, Ill. : Dow Jones-Irwin,".
- catalog relation "Service advantage.".
- catalog subject "658.8/12 20".
- catalog subject "Consumers Research.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .A43 1990".
- catalog title "The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.".
- catalog type "text".